Frequently Asked Questions
Everything you need to know about shopping with Rainbow.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Rainbow ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I find my correct size?
Each product page features a detailed size guide. Since we curate various designers, we recommend checking the specific measurements provided for each garment to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
Rainbow is committed to conscious fashion. We have a dedicated 'Eco-Edit' collection featuring garments made from organic cotton, recycled polyester, and Tencel.